FAQ


Here are some of our frequently asked questions.

How much do you charge for delivery?

FREE UK delivery on all orders.

For international deliveries the price is based on the weight and will be calculated at checkout.

What payment methods do you accept?

We accept payments from debit or credit card as well as Apple Pay or Paypal.

How long will my order take to arrive?

We send all orders Royal Mail 1st class and they should take between 1 and 2 working days from dispatch.  We normally dispatch our cards 1-2 working days after receiving the order.  If you need your order faster, please choose the speedy postage option at checkout.

What if my order doesn't arrive?

Please get in touch with us at lizzie@lizziechancellor.com or through our contact page and we'll look into this for you.

If I want to cancel my order, how do I do that?

Please get in touch with us at lizzie@lizziechancellor.com or through our contact page, orders can only be cancelled before they have been dispatched.

How will my cards and prints be packaged?

We package all orders in hardback cardboard envelopes or recyclable Jiffy bags in order to protect your goods as much as possible.  We are able to send your cards "Naked"(no plastic cello bags) if you prefer, just let us know when you place your order.

 

If you have any further questions, please do get in touch with us via our contact page.