Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lizzie@lizziechancellor.com. If your return is accepted, we’ll send you as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question by email at: lizzie@lizziechancellor.com or by post at: Lizzie Chancellor,19 Ansdell Road, London, SE15 2DT.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalised goods and sale items are exempt from being returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lizzie@lizziechancellor.com and we'll take it from there.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.